Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.

Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.

Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.

Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

Provider of online workforce management tools for forecasting agent staffing requirements at call centers.

Provider of Call Center recording and quality audit solutions.

Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)

Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.

Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.

Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.

Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).

The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.

Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.

A software developer, VAR, and partner covering both the call center and help desk industries.

Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.

Offers a range of web based call center management tools.

Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.

Specializes in delivering predictive dialing software to medium and large call centers.

The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.

Offers comprehensive software and services for customer interaction management.