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Archive for April, 2011

Knowing If Your Cargo Shipping Provider is Doing a Good Job

Thursday, April 28th, 2011

If you are a business owner whose bottom line relies on cargo shipping your goods or products to your clients, then you already know just how important it is to find a good international shipping provider. Freight forwarders come in all shapes and sizes, but that does not mean that they all provide the same kind of service or the same level of service. In fact, depending on your industry, you might need to engage the services of a more specialised cargo shipping provider.

Once you have found a competent freight forwarder you might be forgiven for wondering whether that company is doing the best job possible with your international shipments. After all, once your shipment has left your warehouse, there is no real way of knowing how it is being treated by the handlers in charge of your account. However, there are ways of judging the cargo shipping service that you are receiving from your freight forwarders.

Late shipments
One of the most significant signs to watch for when it comes to cargo shipping suppliers is late shipments. There are very few excuses for late shipments and if you find that your shipments are arriving late on a regular basis, then there is something going wrong. Either your freight forwarder is not being honest with you about when the shipments are leaving the home port or they are concealing from you just how many stops it is making before reaching its ultimate destination. Your international shipping provider should be more than willing to address a late shipment. If you are facing late shipments on a consistent basis, then it is time to start looking for another provider.

Damaged Goods
Now it is feasible that once in a while a box of goods might get damaged in transit. However, it is not acceptable for goods to arrive damaged regularly. If this is the case, then the handlers employed by your shipping company are not being careful and the company needs to know this in order to rectify the situation. If your goods continue to arrive damaged after your have complained then, by all means, take your business elsewhere.

Lost/stolen Shipments
Once in a while even the best cargo shipping company will lose a shipment somewhere. Normally the shipment will be located in the wrong port. Occasionally the shipment will never be found. However, lost shipments are a very rare occurrence thanks to stringent tracking methods. If your shipments end up lost frequently then there is either a very big problem with your cargo shipping company or the shipments are being stolen. In either case, it is probably best to find another international shipping provider. It is also best to let your cargo shipping company know why you are taking your business elsewhere.

Cargo shipping is the backbone for many businesses. Finding a good shipping partner can mean peace of mind and the security of knowing that your shipments are in safe hands. All you have to do is to stay vigilant that your shipments are being properly handled and that you are receiving attentive and superior care from your cargo shipping provider.